Shipping policy
1. Overview
BC Brothers SIA ships signed soccer memorabilia and collectibles worldwide. This policy explains how orders are processed, shipped, and delivered, along with associated costs and responsibilities.
2. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Processing times may be longer during peak periods or due to verification of authenticity.
You will receive a confirmation email once your order has been shipped, including tracking information if available.
3. Shipping Methods
We use trusted courier services to ensure items are delivered safely and securely.
Tracking information will be provided for all shipments when available.
For high-value or signed collectibles, additional insurance may be applied to protect against loss or damage during transit.
4. Shipping Costs
Shipping costs depend on the destination, size, weight, and chosen courier service.
All shipping charges are calculated and displayed at checkout before payment.
Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country.
5. Delivery Times
Delivery times are estimated and may vary depending on the shipping method and destination.
International shipments may experience delays due to customs clearance or local postal service conditions.
We are not responsible for delays caused by the courier or customs authorities.
6. Risk of Loss
Risk of loss and title to purchased items pass to the customer upon delivery.
Customers are responsible for providing accurate shipping information to ensure successful delivery.
7. Damaged or Lost Shipments
If a shipment arrives damaged, please notify customer support immediately with photographs of the packaging and item.
We will work with the courier to investigate and, if applicable, arrange a replacement or refund.
For lost shipments, we will investigate with the courier and process a refund or replacement once the loss is confirmed.
8. Contact for Shipping Inquiries
For questions regarding shipping, tracking, or delivery issues, please contact customer support via the contact details provided on our website.